November 14, 2019 - 10:15am
#1
Good morning,
I am in the process of planning for our audit of the CU's contact center. We have performed this audit previously, but it has been several years. As we are in the early stages of planning, we haven't reviewed their current policies and procedures, performed walkthroughs or determined the risks of the department. However, I am wondering if anyone has a recent contact center audit program I could take a look at to use as a guide? If so, please e-mail me at cota@nefcu.com.
Thank you in advance!
Allison
