October 17, 2016 - 3:43pm
#1
I am looking for ways that your credit union has implemented efficiencies in the identification process used in your call center that does not expose the credit union or its members to identify theft due to social engineering. Would you be able to provide me with information as to how much time does the ID take during the call (e.g. 2 or of 10 minutes to verify id during a call)? Have you identified types of interactions/transactions that have more exposure to social engineering that others?
Thank you
