January 27, 2015 - 2:52pm
#1
I am trying to develop a plan/format for the credit union to implement complaint/issue tracking. Currently there is no formal process, everyone just responds as they are received. I would appreciate input on how your credit union handles/controls these types of communications (outside of the employee 'whistle blower'). Who is in charge of it, and who they report to; and what type of reports come out of it. Steve Linman, slinman@altaone.net
