October 31, 2014 - 3:35pm
#1
When a member calls into our contact center to have a transfer done our staff manually record the transaction on a transfer log and enters the transfer in our core system. I feel completing a manually transfer record is an unnecessary process; however management feels this is a necessity to balance their transactions at the end of the day and to prove if a transaction was done incorrectly.
Just wondering if other contact centers manually log each transaction?
