Fraud Department Structure

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Barbara W

I'm interested in getting information from anyone willing to share their experiences on the following topics as a guideline for the initial set up of a fraud department.  

  • Department reporting line and structure?
  • How many employees in department?
  • Do other departments get involved or perform their own fraud reviews?
  • What software/systems are used?
  • What type of review is performed over other bank checks?
  • How is employee fraud handled?
  • If a customer's account needed to be locked down or a hold placed, does the Fraud Department perform the maintenance or is it given to another department to complete?
  • Are reviews tracked and reports created based on the analysis?
  • If reports are created, are they discussed and reviewed by management?

Thank you.  I appreciate your responses.