February 25, 2022 - 1:35pm
#1
How does your credit union respond to individuals and NCUA when a correspondent is received from NCUA? My credit union has been sending letters to both the individual and NCUA; however IA staff is still mostly working remotely so this requires a staff person to go into the office just to print and send a letter. Can responses be done electronically? If the person who complained provided an email address, can the response be emailed to them and a copy also emailed to NCUA? Trying to see if we can improve this process.
