April 28, 2020 - 8:32am
#1
We are a $500 mil credit union and growing. We have 11 branches. Internal audit has been conducting a monthly sample audit of new accounts. We are trying to put quality control back on branch operations and performing an audit semi-annually or annually. We currently provide the list of all new accounts split by branch so the branches can perform their own quality control. I am getting some push back from branch operations and would like to know what everyone else is doing.
