January 27, 2015 - 2:56pm
#1
While we have P&P's written, they are more training guides than reference documents. The credit union understands the need for formal written procedural manuals (especially in the 'savings' side of the business) but have trouble accepting the cost and assigning the task to a specific manager. Could you share if you have someone specifically responsible for writing and maintaining procedures and where they are located within the organization? slinman@altaone.net