When our new tellers are trained, they shadow a "mentor" teller until they are ready to conduct transactions themselves. The new teller, once ready, will conduct transactions using the "mentor" teller's drawer. That "mentor" teller is instructed to always watch the cash and keep everything dual control. I'm sure that is always the intentions, however I see a large control weakness with this process. The reason why they do this, is because in cases where a line develops, the "mentor" teller can take over the drawer and help serve the members. Once the line goes down, the new teller will continue to conduct transactions under supervision. Does anyone else train this way? I've told our training department I recommend new tellers working on their own cash. I guess I'm looking for reassurance on this. Thanks!
October 16, 2012 - 4:35pm
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