January 16, 2015 - 1:39pm
#1
To all folks on XP (FISERV) - we have had several ACH transactions where the return reason code generated by the system is R51- Item Is Ineligible, Notice Not Provided, Signature Not Genuine or Item Altered, which requires a WSUD. This return reason code must be manually entered due to the nature of the return reason and the requirement of the WSUD. We have opened a case with XP and I was wondering if any other CUs are seeing this as well. (This came about due to our audit this year - I ran a query of return codes infrequently.) If your CU has had this issue please contact me - I'm trying to figure out why the system is assigning this code.
Thank you,
Heidi Fry-Nolte
Fort Bragg Federal Credit Union
heidin@fortbraggfcu.org
910-487-8211
