September 1, 2016 - 3:38pm
#1
For several years now I have been ensuring that our listing of fees is "available" in the branch lobby. Being "available" has meant that a person can walk in and pull it off a display without asking an employee for it. I've been asked to provide support for this requirement and after all these years, I cannot find a basis for requiring this. Can anyone confirm this requirements and point me to the regulation?
