Our Regional Manager for the branches asked me to reach out to the other CU's to see if they have a rule on purses on the teller line. Currently we do not, however, some individual Branch Managers are requiring purses to be kept in the employees car or in a locked cabinet not behind the teller line. We would like to be consistant throughout. Would appreciate learning how you deal with this situation. Thank you
Hi all,I have a question about ATM Adjustments. Who at your credit union processes those? Are they handled by a specific department? Done at the branch where the depository ATM is located? Are your adjustments filed electronically with the Co-op or do you use the manual process? How many adjustments do you process monthly?Do you charge the depositor for the adjustment? If so, how much? A flat fee for any type of adjustment or do you have different amounts for different types? (missing signature, post dated, empty envelope etc.)Any info would be appreciated…
Is anyone selling gold at a FCU? We are looking into the idea of leasing the gold, not owning it, and then facilitating a transaction to generate a commission/fee income. Trying to make sure that a FCU can first do this but then also wondering what regulations do we have to follow on something like this. Any thoughts?
If anyone is willing to share their MFOEL plan or audit program, please e-mail to me at khodgkin@covantagecu.org. It's time for me to change my program so I'd like to see what others are looking at.
Just wanted to see what the major areas of focus were for those that have had exams all ready this year? And if you felt your CU was prepared for examiners inquiries?
Has anyone obtained or planning on obtaining a PCI Compliance audit from an outside vendor or are you relying on your data processor to be PCI compliant?
I am looking for thoughts and comments on a recommendation we received from our CPA firm. The CPA's are recommending we review 100% of "deposit file maintenance transactions." As an alternative, they recommend we prioritize "deposit FM" and only look at these transactions. I review insider accounts and loans, dormants, loan FM, sample new loans, review both deposit and loan interest rates that are out of the norm, address changes and multiple accounts at one PO Box and Fee Refunds. Has your CU ever received this type of recommendation. Are there High Risk deposit FM transactions that y
Our members can link accounts which will allow them to make transfers, loan payments, etc. to a completely different account using our telephone teller or our online branch. We do require the member setting up the linking of accounts to be on both accounts. My concern is when we delete a name from an account we do not deactivate the linking of accounts. We also do not have written procedures for linking accounts. Does anyone out there do an audit in “account linking” or is it addressed in audits performed for the online branch?
I'm in the planning stage of reviewing our MFOEL program. It seems that we have varied from the traditional way others may be using this program, so I'd like to talk about this w/someone that is knowlegable about this product. We use CUNA forms (Loanliner) and we do closed end lending as a sub account of this open end lending plan. Anyone will to share their policy, procedure or knowledge in regards to MFOEL please contact me directly khodgkin@covantagecu.org. Even if you dropped out of MFOEL I'd like to hear the reasons why...Thank you!Karl
I am looking for a template for 1st mortgage audit - Specifically the required documents that I need to be looking for.
