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My Credit Union offers a skip payment program where members can skip a loan payment as long as they are current, have not skipped in the last 6 months, and pay the $30 skip payment fee. I have received different opinions as to whether or not the skip payment fees should be included in the period-to-date and year-to-date loan fee boxes at the bottom of the periodic statements. Do you include the fees? Link to delete content:
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Good afternoon all,I was doing a Branch audit recently and ran into a question regarding the placement of the Funds Availability Notice in the Lobby. The Official Staff Interpretation for the regulation states "The notice...must be posted in a place where consumers seeking to make deposits are likely to see it before making their deposits. For example, the notice might be posted at the point where the line forms for teller service in the lobby." Can the notice be posted in a waiting area (for example, where someone would sit while waiting to talk with a loan officer)? I'm thinking that Link to delete content:
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Does anyone have any guidance on ACH Risk Assessment other than the rule inself (1.2.2)? Link to delete content:
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Evening group.... I received the brochure for the upcoming 21st Annual Conference and One Day Seminar. My question is this, can you not register online anymore? Tannia Link to delete content:
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Is anyone familiar with Business Controls Inc. (Colorado) in relation to Whistleblower Hotlines? Our HR Department is looking at them and would appreciate any feedback, particulalry on how they handle follow up on reported issues. They are also considering Ethicspoint, which I remember some of you are using. Feel free to email me directly if you prefer. Thanks! Link to delete content:
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Hi all,I am looking for any information on ERM..Has your CU completed it or working on it or still thinking about it?Did you use a Third Party?If so, whom? Vital Insight? if so, your experience with them?How did your credit union approach? Do you have a Risk Managment Department? If so, what is the structure?any help or info is appreciated... Link to delete content:
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I have not been able to find any guidelines on suggested retention for recorded phone calls from our Call Center. Does anyone know of any best practices or guidelines for this? How long do you store your calls? Link to delete content:
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Has anyone constructed an audit for compliance with the UIGEA? I was hoping to not spend time reinventing the wheel if at all possible. Thank you! Link to delete content:
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The Audit Guide is up and running, but still in the building process. I encourage each of you to submit an audit program or 2. I have been trying to submit as many as I can, especially for topics which have been requested on this Forum (such as the recent MBL request.) Even if there is already one of the same areas, please submit, as it will give our members that much more of a choice. Send any submissions to: gbacino@acuia.orgThanks! Link to delete content:
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Hi all,I am wondering if any of you have supplies at the branches that would used when there is a power outage or other occurance that does not fall under a major disaster scenario(for which we do have major supplies). When I was at a branch (all those years ago!) we had specific items for a case like a power outage. Included were flashlights, signage for the doors, solar calculators etc. When I sent out an inquiry to our branches no one knew what I was talking about..any of you have anything similiar?thanks, Link to delete content:
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