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Credit Card Applications
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Does your credit union request a signed application before issuing a card when a member applies for a credit card online or through the Call Center? Are there Red Flag issues surrounding not requiring a signed application?  Your input would be greatly appreciated. Thanks

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ACH Risk Assessments
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Does anyone have an ACH Risk Assessment they'd be willing to share?  juliew@iqcu.comThanks!!

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Courtesy Pay/Call Report
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According to NCUA guidance, uncollected negative balances from courtesy pay should be reported as unsecured credit on the quarterly Call Report, and the unused available courtesy pay "credit lines" should be reported as unused commitments on the Call Report.  This seems pretty straight-forward to me, but are there alternate ways of handling the reporting?  Thank you

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Vendor for Check 21 and imaging software
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We are searching for a new Check 21 vendor which includes imaging software for loan documents.  Can anyone suggest a company that they have had experience with.Thanks Sissy Lunde SissyL@northshorefcu.org 

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Personal Credit Card Use -- Reimbursement
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Does anyone have a policy and/or thoughts on this subject?  Use of a personal credit card (whether or not a corporate card is available) to pay for credit union expenses, and then submitting those expenses for reimbursement?  People like to do this to get "points" or "miles".  Is this ethical in light of the fact that it's a benefit some, but not all, employees can take advantage of?  I'm most interested to hear your thoughts on the subject!Lori ChaseRivermark CU

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Corporate Credit Cards
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Hi All,

We have just wrapped up a Corporate Credit Card Audit. We discovered that there are no restrictions on cash advance transactions. Currently, a cardholder can perform a cash advance up to their credit limit. We have recommended that the CU place limits on cash advance transactions. How many of you that have corporate credit cards even allow cash advance transactions? What is your policy on cash advances?

Thanks, Samantha Cornell
BayPort Credit Union

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Dashboards / Checklists
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Does anyone utilize dashboards or automatic checklists? Currently, all of our different departments use a variety of checklists to evidence performance of certain tasks and review of certain reports. We would like to do this electronically using some sort of software. Do any of you use anything similar?

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Quality Control
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Wondering if any one that is around $1B could let me know how you perform quality control for consumer loans.  Do you have a dedicated person, or department?  If so, do you consider the expense justifiable.  OR are you handling QC by some other means.  I am trying to build a case for implementing at QC department or person and need to convince mgmt that the expense is worthwhile.

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It Security Assessment Audit (outsourced)
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For those that outsource IT Security Assessment Audit –  1. How frequently does your credit union contract for an IT review?  Does that include penetration testing?  2. Do you contract with the same company or not use the same company for the subsequent review.  3.

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BSA Training for Board Members
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Hi --What training resources has your credit union used for Board Member BSA training?Thanks in advance,Laura Rea

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